TapIn Hub — The Digital Concierge for Short-Term Rentals

Transform every stay into a five-star experience.

Challenge:

Short-term rental hosts often struggle to provide consistent, high-touch service. From outdated welcome binders to endless guest messages, managing questions and property details can be time-consuming and inconsistent.

Solution:

TapIn Hub replaces binders, QR codes, and scattered texts with one seamless interaction. With a single tap of their phone, guests can:

• Access Wi-Fi details instantly
  
  
• Watch a personalized welcome video
  
  
• Explore local recommendations
  
  
• Leave a verified, in-person review
  
  
• Coming Soon – Chat with TapIn’s AI Concierge for property-specific questions — available 24/7
  
  

How It Works:

Each TapIn Hub device connects guests to a private, secure digital concierge tailored to that property. Hosts upload their guide or instructions once, and TapIn’s AI provides accurate, context-aware answers — from how to operate the jacuzzi to where to find towels. Questions it can’t answer yet are sent to the host and remembered for the future.

Benefits for Hosts:

• Reduces repetitive questions
  
  
• Delivers consistent guest communication
  
  
• Works across Airbnb, Vrbo, and direct bookings
  
  
• Builds guest loyalty with personalized offers
  
  
• Saves time while elevating every guest experience
  
  

Result:

Hosts save hours per week while giving guests the instant answers and personalized hospitality they expect. TapIn Hub makes it easy to deliver smart, secure, and scalable hospitality—one tap at a time.